Warranty Policy
At Accessory101, we want you to feel completely confident in every purchase you make. Our warranty policy is designed to ensure that any manufacturing defects or product issues are handled quickly and fairly—while remaining consistent with our 30-day return and refund guidelines.
Warranty Coverage
Manufacturing Defects: We stand behind the quality of our products. If your item has a material or manufacturing defect (e.g., faulty stitching, broken clasps, etc.), we will provide a solution in line with our Return & Refund Policy.
Damages on Arrival: If your product arrives damaged, please reach out to us immediately. Our team will evaluate the issue and either replace the item or offer a full refund, depending on the circumstances.
Warranty Period
• 30-Day Protection: We offer a 30-day window from the date you receive your item to report any defects or damages covered under this warranty.
• EU 14-Day Right of Withdrawal: If your order is shipped to the European Union, you also have the right to cancel and return your purchase within 14 days, without giving any reason. Please refer to our Return & Refund Policy for more details.
Eligibility Criteria
To qualify for warranty coverage:
1. Original Condition: Products must be unworn, unused, with tags attached, and in the original packaging.
2. Proof of Purchase: You must provide a valid receipt or other proof of purchase from Accessory101.
3. Non-Returnable Items: Final sale items, gift cards, or personalized products are not covered by this warranty unless they are defective upon arrival.
Warranty Exclusions
The following are not covered by this warranty:
Misuse or Alteration: Products damaged by improper handling, cleaning, or modifications made outside of our guidelines are excluded.
Unauthorized Repairs: Any repairs or alterations performed by a non-approved service voids the warranty.
How to File a Warranty Claim
1. Contact Us: Email support@accessory101.com as soon as you notice an issue. Provide:
• Your order number or proof of purchase
• A detailed description of the problem
• Clear photos or videos (if applicable)
2. Assessment: Our team will review your claim to verify whether the defect or damage falls under warranty coverage.
3. Resolution: If approved, we will arrange for a replacement, repair (if feasible), or refund in accordance with our Return & Refund Policy.
Shipping & Return Instructions
Pre-Approval Required: Please do not send items back without first getting authorization and instructions from our support team.
Customer Responsibility: Unless covered under warranty, customers are generally responsible for return shipping costs.
Address & Method: We will provide the correct return address and any specific shipping instructions once your warranty claim has been approved.
Refund & Exchange Options
Refunds: In cases where a product defect is confirmed, you may be eligible for a refund. Refer to our Return & Refund Policy for information on how refunds are processed and the timeline for reimbursement.
Exchanges: If you’d prefer a different item or need a replacement for a defective one, you can follow the same steps outlined in our Return & Refund Policy. Our team will guide you through exchanging your defective item.
Questions & Contact
If you have any questions about our Warranty Policy, need clarification on a product concern, or wish to file a claim, please reach out:
Email: support@accessory101.com
We aim to respond to all inquiries within 1-2 business days.