FAQs

Returning an item is simple and hassle-free. Follow these steps:

1. Check Eligibility

• Ensure your item is eligible for return under our Return Policy. Items must be unused, undamaged, and in their original condition and packaging. Personalized or custom items are not eligible for return.

2. Contact Customer Support

• Email us at support@accessory101.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will verify your request and provide further instructions.

3. Get a Return Shipping Label

• Once approved, we’ll send you a return shipping label or details on where to send the item. Please ensure the package is securely sealed.

4. Ship the Item

• Drop off your return package at the courier location specified on the shipping label. We recommend using a tracked shipping service to ensure the package arrives safely.

5. Refund or Exchange

• Once we receive and inspect your return (typically within 3–7 business days), we’ll process your refund or exchange. Refunds are usually issued within 5–10 business days to your original payment method.

If you have any questions or need assistance at any stage, our Customer Support team is happy to help!

We want you to be completely satisfied with your purchase. If you’re not, you can return your item(s) in accordance with the following guidelines:

1. Return Period

• You may return items within 30 days of receiving your order.

2. Eligibility

• Items must be unused, undamaged, and in their original packaging with all tags attached.
• Exclusions: Personalized, custom-made, or final sale items are not eligible for return.

3. Return Process

• To initiate a return, contact our Customer Support team at "support@accessory101.com" with your order number and reason for the return.
• Once approved, we’ll provide you with the return instructions and shipping address.

4. Return Shipping Costs

• For non-defective items, the customer is responsible for the return shipping costs.
• If you received a defective or incorrect product, we will cover the cost of return shipping.

5. Refunds

• Refunds are issued to your original payment method after we receive and inspect the returned item. This process typically takes 3–7 business days.
• Refunds for items purchased with discounts or promotions will be calculated based on the actual amount paid.

For more details, please refer to our full Return Policy. If you have any further questions, feel free to contact us at any time.

We recommend using a tracked and insured shipping service when returning items to ensure their safe delivery. Here's how we handle such cases:

Contact Us Immediately

If your return appears to be lost in transit, please notify our please reach out to our Customer Support team as soon as possible. Provide your tracking number and return shipping receipt to help us investigate with the courier.

Proof of Return Shipment

Retain a copy of your return shipping receipt and any tracking information provided by your chosen courier. These documents are crucial in case the parcel is declared lost.

Resolution Options

If the item is confirmed as lost by the courier, we will work with you to resolve the issue. This may include offering a store credit or other remedies, depending on the circumstances.

To prevent issues, always choose a reliable courier and ensure your package is adequately labeled with the correct return address. For further assistance, our team is here to help!

When returning an item that was purchased using a discount or promotion, the refund amount is calculated based on the actual amount you paid for the item. Here’s how it works:

Discount Allocation

If a discount was applied to your order, it is typically distributed proportionally across all items. For example, if you received a 20% discount, the refund for the returned item will reflect this reduced price.

Free Shipping Threshold

If your return causes the remaining order total to drop below the free shipping threshold (e.g., €100), the original shipping fee may be deducted from your refund.

Partial Returns on Bundles/Offers

For items purchased as part of a bundle or multi-buy offer, the refund will be adjusted based on the terms of the promotion.

If you have any questions about how your refund amount was calculated, please contact our please reach out to our Customer Support team. We’ll be happy to provide further clarification.

Once your return is received and inspected, we will process your refund promptly. Here’s an outline of the timeline:

1. Return Processing

• After we receive your returned item, it typically takes 3–7 business days to inspect and process the return.

2. Refund Issuance

• Once approved, your refund will be issued to your original payment method (e.g., credit card, PayPal).

3. Bank Processing Time

• Depending on your payment provider, it may take an additional 5–10 business days for the refunded amount to appear in your account.

If you haven’t received your refund after the specified timeframe, please contact our please reach out to our Customer Support team. We’ll gladly assist in investigating any delays.